Privacy Policy

A legal disclaimer

Last updated: [23 September 2025]

Solace Caterers (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or contact us.

Information we collect

Contact details you submit via forms or enquiry channels: name, phone number, email, company/organization name, event details, location, and any message you write.
Usage data collected automatically: IP address, device type, browser type, pages visited, time spent, and referring source (via cookies/analytics tools).
Communication records: emails, calls, or WhatsApp messages exchanged with you.

How we use your information

We use information to:

Respond to your enquiries and provide quotations
Confirm requirements, coordinate services, and communicate updates
Improve our website content and user experience
Maintain internal records and business operations
Comply with applicable legal requirements

Cookies and analytics

Our website may use cookies and similar technologies for functionality and analytics (e.g., traffic measurement). You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

Sharing of information

We do not sell your personal information. We may share information only:

With trusted service providers who help operate our website or communications (e.g., hosting, analytics, email tools), under confidentiality obligations
If required by law, regulation, legal process, or government request
To protect our rights, safety, or property

Data retention

We retain personal information only as long as necessary to respond to your enquiry, provide services, maintain records, or meet legal obligations.

Data security

We take reasonable measures to protect your information from unauthorized access, misuse, or loss. However, no online system is 100% secure.

Your choices and rights

You may request to:

Access, correct, or update your information
Withdraw consent for communications
Delete your information, subject to legal/record-keeping requirements
To make a request, contact us using the details below.